State Farm® Insurance Agent Mike Doyle

"Hi Angelina, Thank you for your feedback and for the review! We have never actually spoken. I replied to your email request, and you chose to apply a tone to the facts that I stated in the email after refusing to call my office so my team can help you. We're very sorry to lose your business at my agency, but your case is a perfect reason why I ask my staff to try and help our customers even when they choose to cancel. You are paying far more money with your new company on your new insurance policy for far less coverage. Ethically, I would not be a very good agent if I did not point this out. Additionally, I don't need to "push for a new policy" when you already have a perfectly good one in place. It's definitely your decision to switch companies, just like it's your decision to waste money on anything in life, but can't we both agree, there's far better things to waste money on than insurance in life? Concert tickets, fun restaurants, new clothes... These are all things you could spend the $696 per year in savings on by keeping your existing policy with us instead of switching... Also you increased your deductible from $500 to $2,000 so let's hope your car doesn't get damaged any time soon. Or that you aren't injured in that accident... your new company removed all of your medical payment/ Personal Injury Protection coverage... woops. Thanks for your business. Our office will be here for you if you change your mind! Sincerely, Mike Doyle, Agent"

"Thank you so much for the five star review about Liz! Lyn, the team and I really appreciate your trust and your business. I’m so glad she was able to help you get the business insurance you needed for your small business! As a small business owner myself, I get it. Let Liz know as your business grows. We can assist with everything from insurance, to banking, and even retirement benefits. That’s again! - Mike"

"Hi Jasmine, thank you for your top notch review! We are pleased to learn you found our service to be helpful. Our team strives to provide five-star service, and it's wonderful to know we've met your expectations. We appreciate your support. - Mike "

"Hi Dr. Barry, thank you for your kind words and for sharing your experience. I am thrilled to hear Ashley provided exceptional service and addressed all of your questions and concerns promptly and efficiently. Your five-star review means a lot to my team and I, and we're glad to know Ashley's dedication made a positive impact. We appreciate you choosing our team. If you ever need assistance with any of your other insurance or investment needs, please do not hesitate to reach out. - Mike"

"Paul Lee Thank you, Paul, for your thoughtful review! We're so glad to hear that Liz provided you with a professional and seamless experience. We pride ourselves on offering personalized service, and it’s great to know that speaking with the same person made your experience easier. We're always here to help, and we appreciate the opportunity to assist you! – Mike "

"*Response update 9-10-2024. Hi Olivia, Thank you for your updated review. I apologize that rates have increased a little in your area. That is not something my agency or even State Farm as an organization have the ability to control. As the cost of everything goes up, the cost of insurance needs to follow, so that we can make sure your claims get handled in the best possible way. On that note, State Farm handles roughly 39,000 claims for home, auto, life, and health insurance per day. It seems highly unlikely that you have personally seen them deny EVERY claim submitted. Additionally, you may recall that we paid out a claim that your family filed last year. If and when you find yourself frustrated with your new insurance company, please give us a call back, we would love to earn your business again! Thank you for this opportunity to help protect your home and vehicles. Best, Mike Doyle, Agent I am so glad that you gave us a chance to be your insurance provider, Olivia. It was an absolute pleasure helping guide you through the insurance process, explaining your coverage, and addressing all your concerns and needs. If you ever need anything, my team and I are here to assist you at any time. -Mike"

"Thanks Mobolaji! My team and I greatly appreciate your business and recommendation. Thank you for the five star review! -Mike"

"Hi Kevin, Thank you for your five-star review. Our team is pleased to hear Ashley Party was knowledgeable and helpful during your experience. We appreciate you recommending her. - Mike "

"Hi Yasmin, thank you so much for your kind words! We're delighted to hear that Ms. Ashley at our Lakewood Ave location has gone above and beyond to make sure you are happy with our service and understand the insurance process. Your recommendation and appreciation mean a lot to us. - Mike"

"Thank you for leaving Liz such a great 5-Star review, Tom! My team and I greatly appreciate your business and your trust. -Mike Doyle"

"Hi Corey, Our team is delighted to learn about your wonderful experiences working with Liz. It is good to know she was attentive and knowledgeable during your visit. Thank you for your feedback. - Mike"

"Katie, thanks so much for complimenting Kaliyah and leaving our office a 5-star review! Kaliyah is such a delight to have in the office and is extremely knowledgeable and friendly! We really appreciate your business. - Mike"

"Hey Boris, it's always a great time meeting with a neighbor. Thanks for stopping in trusting us with your business! Liz is extremely thorough and is a wealth of insurance knowledge. I hope to see you soon! - Mike"

"Hi Kisha, Thanks for the 5 star review and for the compliments to Wisdom. We greatly look forward to hearing back from you soon! - Mike"

"Hi AB, Thank you for your top-notch review. Our team is happy to hear about your experience with Ashley. We are glad to hear she was polite and helpful. We hope to serve you again soon. - Mike Doyle State Farm Agent "

"Thank you for your business Tawny! I’m so glad Ashley got you taken care of quickly! We really appreciate you! - Mike Doyle"

"Hi LaDonna, thank you for taking time to leave a 5-Star review for Ashley! Here at State Farm, all of our tape is red, but not in a bad way! Thank you for trusting us with your insurance needs. - Mike"

"Hi Sadua, we appreciate your five-star review. The Doyle State Farm team is delighted to hear we effectively assisted you with your insurance needs. Our team hopes to serve you again soon. - Mike"

"Dear Nikia, Thank you for taking the time to share your experience with us. I apologize for the inconvenience and frustration you experienced regarding the increase in your car insurance rates and the lack of prompt communication from my team. I want to assure you that I require my team to follow up on all cancellations, especially when there has been a significant reduction in coverage. It is crucial for us that our customers make fully informed decisions and understand the implications of any changes in their policies. Unfortunately, this level of commitment to customer education and assistance is not always a priority for other companies. I apologize for the delay in getting back to you and for any miscommunication that occurred. I take your feedback seriously and will use it to improve my customer service and communication processes, ensuring that our customers receive the attention and information they deserve. I regret that you decided to switch to another insurance company, and I understand your concerns about the level of assistance you received. I appreciate your fiancé referring you to my office and State Farm, and I hope you have found a suitable insurance provider that meets your needs. If there is anything else I can assist you with or if you have any further feedback, please feel free to reach out to me directly. I appreciate your feedback and the opportunity to improve my services. Additionally, I encourage you to consider reaching out to my office and State Farm in the future for a new quote or any insurance-related inquiries you may have. Best regards, Mike Doyle, Agent"

"Wow Hannah, I knew I had great employees here, but I had NO IDEA they were that great! (Just kidding, OF COURSE I knew that Wisdom is an amazing professional!). Your review will truly make her day. Thank you for giving us the opportunity to make a difference with your insurance. If you need anything we're just a call, text, or short car ride away. Please reach out once you have settled into your new home, Wisdom and I would love to meet you in person! Congratulations on the home and welcome to Baltimore!!! - Mike Doyle, State Farm Agent"

"Hi Sue, Thank you for your top-notch review, and for being a top-notch customer. It is fantastic to hear Ashley has been amazing with helping you! She really appreciates the kind words! Let us know when you have time to check in, I look forward to seeing you again soon! - Mike"

"Hi Angie, Your five-star review warms our hearts. It is good to hear about your wonderful experience with Liz. We appreciate you choosing us for your insurance needs. - Mike Doyle"

"Hi R, Thank you for your kind words about Liz and Ashley. Our team is glad to hear they were both efficient and pleasant. We appreciate you recommending our team. - Mike Doyle "

"Hi Mohamadu, Thank you for your five-star review. Our team is happy to learn about your excellent experience with us. Please visit us again soon. - Mike "

"Thank you for your review. Our team is glad to hear that Ashley was able to assist you effectively with your payment. We appreciate your feedback and hope to serve you again in the future. - Mike "